01 · Policies
Nature of the Platform and User Responsibility
1. Nature of the Platform: Qatar Top Ten provides a technical space that allows users, in accordance with the available features, to publish their ratings, opinions and experiences relating to establishments, services and products. Ratings and comments published by users express the opinions and experiences of their authors and are not, merely by being published on the platform, considered an opinion, statement or position adopted by Qatar Top Ten. 2. User Responsibility for Content: Users are responsible for the content they write, publish or submit through the platform, and undertake that such content is lawful and does not infringe the rights of others. 3. Genuine Experience: Where a rating relates to a personal experience, it must be based on the user's genuine experience with the establishment, product or service being rated.
02 · Policies
Content Standards
4. Prohibition of False Information: It is prohibited to publish information that the user knows to be false or fabricated, or to present incorrect facts as true. 5. Personal Opinions: Users may express their personal opinion about their experience, provided this is done in a manner that does not include unlawful abuse or false claims against individuals or establishments. 6. Defamation and Abuse: It is prohibited to publish any content that includes defamation, slander, insults, threats, personal abuse, unsubstantiated accusations or any content contrary to the laws in force in the State of Qatar. 7. Criminal Accusations: It is prohibited to accuse any person or establishment of committing a crime, fraud, theft, corruption or any unlawful conduct without a legal basis or a reliable source that permits the publication of such information. 8. Individuals and Employees: Personal abuse of establishment owners, employees or workers, or mentioning their personal data without a legitimate need, must be avoided. 9. Hate Speech and Prohibited Content: Content that includes hatred, discrimination, incitement, threats, unlawful content, or content contrary to public order or public morals is prohibited. 10. Privacy: It is prohibited to publish personal phone numbers, private addresses, documents, personal data or confidential information relating to others without a legitimate basis. 11. Intellectual Property: Users may not publish images, texts, materials or content that they do not have the right to use.
03 · Policies
Integrity of Reviews
12. Fake Reviews: It is prohibited to create fake reviews, to buy or sell reviews, or to use multiple accounts to artificially influence an establishment's rating. 13. Competitors: It is prohibited to use the rating system for the purpose of deliberately harming a commercial competitor or artificially raising an establishment's rating. 14. Conflict of Interest: The platform may restrict or remove a review submitted by an owner, employee, agent or competitor if it becomes apparent that the relationship was not disclosed and was capable of affecting the integrity of the review. 15. Extortion: It is prohibited to use a review, or the threat of publishing a negative review, to obtain money, products, services or benefits from an establishment. 16. Financial Consideration: Any benefit or consideration received by a user in exchange for publishing a review must be disclosed, where the platform permits this type of content in the first place.
04 · Policies
Content Review and Moderation
17. Automated and Human Review: Qatar Top Ten may use technical or human means to detect content that potentially violates this policy. 18. No Comprehensive Prior Review: Making content available on the platform does not mean that Qatar Top Ten has verified in advance the accuracy of all facts or opinions contained in it, or has approved them. 19. Right of Review: Qatar Top Ten reserves the right to review any published rating, comment or content at any time. 20. Right to Hide or Remove: Content that violates this policy, the law or the rights of others, or for which there are reasonable grounds requiring its review, may be hidden or removed. 21. Amendment: A user may be asked to amend or clarify part of the content before it is allowed to remain published. 22. Temporary Suspension: Content may be temporarily hidden while a complaint or dispute relating to it is being reviewed, without this implying acknowledgement that the complaint is valid.
05 · Policies
Reporting Content
23. Reporting Content: Qatar Top Ten provides a means for establishments and individuals to report a rating or comment that they believe violates the law or this policy. 24. Report Details: The person reporting may be asked to identify the content objected to, the reason for the objection, and the information or documents supporting the request. 25. Review of Reports: Qatar Top Ten reviews reports based on the available information and the nature of the content, and may request additional information from the person reporting or from the user. 26. Interim Measures: Content may be temporarily hidden during the review if the report concerns a serious allegation, personal data, a threat or content likely to cause material harm. 27. No Adjudication of Disputes: Qatar Top Ten is not a court or judicial body for adjudicating disputes between users and establishments. 28. Republication: If it is found that the content does not violate the policy, or the violating part has been corrected, it may be republished.
06 · Policies
Establishment Replies and Legitimate Criticism
29. Establishment Right of Reply: An establishment may, in accordance with the platform's features, reply to user reviews to present its point of view or clarify information relating to the experience. 30. Rules for Replies: Replies from establishments are subject to the same content rules, and it is prohibited to use them to abuse or threaten the user or to publish the user's personal data. 31. Criticism Is Not Removed Merely for Being Negative: A review is not removed merely because it is negative or unwelcome if it legitimately expresses an experience or opinion and does not violate the policy.
07 · Policies
Verification and Platform Decisions
32. Verification of Experience: Reasonable information may be requested to help verify that a genuine experience took place, such as the date of the visit or the order or booking number, taking into account data protection requirements. 33. Verification Documents Are Not Published: Verification documents are used for review purposes and are not published to the public unless there is a legitimate basis for doing so. 34. Right to Contact: Qatar Top Ten may contact the user or the establishment to obtain clarification before making a decision regarding the content. 35. Editorial Decisions: Qatar Top Ten may make reasonable decisions regarding the display, hiding, ordering or restriction of content in accordance with its policies and legal requirements. 36. Violating Accounts: Accounts that publish violating content repeatedly or seriously may be warned, restricted, suspended or closed.
09 · Policies
Disclaimer, Liability and Legal Requests
39. Content Is Not Endorsed: The appearance of a rating or comment on Qatar Top Ten does not constitute endorsement by the platform of the accuracy of every claim or fact it contains. 40. No Guarantee of Accuracy: Qatar Top Ten does not guarantee the accuracy or completeness of all opinions and information published by users, while taking reasonable measures to deal with violating content upon becoming aware of it in accordance with the approved policies. 41. Author's Responsibility: The user remains responsible for the content they publish and for any third-party rights relating to that content, within the limits established by law. 42. Protection of Qatar Top Ten: To the extent permitted by law, the user bears responsibility for claims, damages or expenses arising directly from content they published in breach of this policy, the law or the rights of others. 43. Indemnification: To the extent permitted by law, the user undertakes to indemnify Qatar Top Ten for losses, costs and claims arising from unlawful content published by the user or from the user's breach of this policy, without prejudice to any rights or liabilities established by law. 44. No Exclusion of Legal Liability: No provision of this policy is intended to exclude or limit any liability that may not be excluded or limited under the applicable law. 45. Legal Requests: Official orders and requests issued by judicial or competent authorities are handled in accordance with the applicable law and procedures. 46. Evidence and Records: Technical records relating to content, including the time of publication, the account and the actions taken on it, may be retained in accordance with the Privacy Policy and the applicable law.
10 · Policies
Reviews and the Awards
47. Link Between Reviews and the Awards: The Qatar Top Ten awards system does not rely on a single individual comment; the approved evaluation methodology, data sources and weightings specific to each category are applied. 48. Combating Manipulation: Reviews or activities showing reliable indicators of manipulation, coordination, automated use or the creation of non-genuine accounts may be excluded.
11 · Policies
Acceptance and Updates
49. Acceptance of the Policy: A user's publication of a rating or comment constitutes their agreement to comply with this policy and the Qatar Top Ten Terms of Use, in accordance with the electronic acceptance mechanism approved on the platform. 50. Updates: This policy may be updated when needed to keep pace with legal, technical and operational developments, and the version in force applies in accordance with the Terms of Use and the approved notices.
