01 · Awards
Annual Awards and Rankings
Annual awards: Awards are granted annually to the establishments, services and experiences that achieve the highest results in accordance with the evaluation methodology and the criteria approved for each category. The ten rankings: Qualified establishments are selected and ranked from first to tenth place according to the final evaluation results, provided that they achieve the minimum required to qualify. Where fewer than ten participants achieve the required minimum, only the qualifying number is honoured. First place: The establishment that achieves the highest approved result in its category is awarded first place and is entitled to use the title and badge specific to the ranking, category and year in accordance with the identity usage guide, for one year only from the date it is obtained. Other rankings: The subsequent rankings are awarded according to the order of the final results, and all official materials specify the ranking obtained by the establishment, the category and the year.
02 · Awards
Special, Public Choice, Seasonal and Honorary Awards
Special awards: Special awards may be granted outside the main ranking to recognise outstanding achievements or practices in specific fields. These may include awards for innovation, customer experience, sustainability, digital transformation, social responsibility and other fields approved for each cycle. Public choice awards: Independent awards based on public voting may be granted. The voting mechanism, its duration, the conditions of participation and the method of calculating the results are announced in advance. Public choice awards are independent of the judging panel's results and the main ranking, unless a different mechanism is announced before the start of the cycle. Seasonal awards: Awards linked to specific seasons, occasions or events may be granted, provided that their evaluation period, conditions of participation and criteria are determined independently. Honorary awards: Honorary awards may be granted to individuals, institutions or initiatives that have made a prominent contribution to developing a particular sector, supporting quality and innovation, or serving the community. Honorary awards are not necessarily subject to the ranking system used in the competitive categories.
03 · Awards
Certificates, Badges and Honours
Winner's certificate: The winner receives an official certificate stating the name of the establishment, the category, the ranking and the year in which the award was won. Official badge: The winner may be granted an official digital badge specific to the year, category and ranking. The winner is entitled to use the badge for one year only, starting from the date the award is received, in accordance with the identity guide and the approved terms of use. Trophy or honour: A trophy or commemorative award may be presented to winners during the annual awards ceremony or at any official event approved by the management. Awards ceremony: An annual ceremony may be held to announce the results and honour the winners, attended by representatives of the sectors, official bodies, partners, the media and guests.
04 · Awards
Publication and Winner Profile
Media announcement: The names, rankings and categories of the winners may be published through the website, the platform, the official accounts, media materials and annual reports. Winner's digital profile: The establishment's profile on the platform is updated to show its ranking, category and year of the award. Results from previous cycles may be retained in the establishment's historical record after the period for using the winner title has ended, provided that it is clearly shown that the result relates to a previous cycle.
05 · Awards
Validity of the Winner Title and Badge Use
Period of use of the winner title: The winning establishment is entitled to use the winner title, the ranking and the official badge associated with the award for one year only, starting from the date the award is received. On expiry of the one-year period, the establishment's right to use the winner title or badge in a manner suggesting that it holds a current or valid ranking ends automatically. After the period has ended, titles such as "current winner" or "currently ranked", or any similar description suggesting that the award remains valid, may not be used. The establishment may refer to its previous win for the purpose of documenting its history and achievements, provided that the year of the award is clearly stated and that this is not used in a manner suggesting that the award is still valid. Obtaining a valid title and badge for the following year requires participating in a new cycle and undergoing the approved evaluation process again. Use of the logo and badge: The identity usage guide must be followed when using the logo or the winner badge in advertisements, websites, social media, printed materials and the establishment's physical premises. The badge may not be altered, nor may the year, ranking or category be removed, in a manner that could mislead the public. The right to use the official badge ends one year after the date the award is received, unless the establishment obtains a new award in a subsequent cycle.
06 · Awards
Transfer, Changes and Withdrawal
Non-transferability of the award: The award is tied to the establishment and the branch, brand or service that was evaluated, depending on the nature of the category. The award, or the right to use its title or badge, may not be transferred to another establishment, brand or branch that has not been evaluated. Material change in the establishment: If a material change occurs in the ownership, activity, brand or level of service of the establishment during the one-year period in which the award is valid, the management may review the establishment's continued eligibility to use the title and badge until the end of the period. Withdrawal of the award: The award may be withdrawn or the ranking cancelled before the end of the one-year period if it is subsequently established that there was incorrect information, manipulation or a material violation that would have affected the evaluation result. Where the award is withdrawn, the establishment's right to use the title, the badge and all materials suggesting its continued recognition as a winner ends immediately.
07 · Awards
Annual Register of Winners
Annual register of winners: An official register of winners is kept for each cycle, including the name of the establishment, the category, the ranking and the year. The register may be published through the platform or the annual reports as a permanent reference for the results of previous cycles, and the inclusion of an establishment in the register does not constitute an extension of the validity period of the winner title or badge.
08 · Awards
Integrity and Management Rights
No sale of rankings: No ranking or position within the awards may be purchased, and sponsorships, subscriptions, advertisements or any commercial relationship with the project confer no advantage in the evaluation or ranking. Separation of commercial activities and evaluation: Commercial activities, sponsorships and advertising are kept separate from the evaluation and judging process, and no commercial relationship may influence the result of any participant. Rights of the management: The management reserves the right to develop the forms of awards, certificates, badges and recognition mechanisms from one cycle to the next, without affecting the results or rankings approved in previous cycles.
