01 · Policies
Final Results and Announcement
Final Results: Final results are approved after the completion of all stages of evaluation, judging, review, audit and appeals, in accordance with the approved procedures. Announcement of Results: Results are announced through the official channels, and the announcement may take place during the annual awards ceremony or via the platform, the website and approved media outlets. Published Information: Published results may include the establishment's name, category, rank, year of winning and any additional information the management decides to publish.
02 · Policies
Ranking and Number of Winners
Ranking of Winners: The ranking of qualifying establishments is announced according to the results of the final evaluation, from first place to tenth place, depending on the number of establishments that achieve the required minimum. Number of Winners: There is no requirement for ten winners in every category. If fewer than ten participants achieve the minimum required to qualify, only the number that met the criteria will be announced. Withholding of Results: The award may be withheld, or no winners announced in a category, if the entries do not reach the required level according to the approved criteria.
03 · Policies
Notification and Participant Reports
Notifying Participants: Participating establishments may be notified of their results through their account on the platform, by email or through any other official channel approved by the management. Participant Report: A dedicated report may be provided to each participating establishment, setting out its overall result and its performance against the main evaluation criteria. Detailed Report: A detailed evaluation report may be provided, including criterion scores, strengths, opportunities for improvement and professional observations, in accordance with the approved scheme or package.
04 · Policies
Confidentiality of Reports
Confidentiality of the Report: The participant's report is a confidential document belonging to the establishment and is not published or shared with other participants without the establishment's consent, unless disclosure is required by law. Results of Other Participants: No participant is entitled to request access to the evaluation forms, detailed scores or confidential reports of another participant.
05 · Policies
Feedback
Feedback: Feedback is intended to help establishments identify their strengths and areas for improvement and raise the quality of their services, products and customer experience. Report Not Consultancy: The observations and recommendations contained in evaluation reports are for guidance only and do not constitute specialist legal, financial or technical advice, unless the provision of a specific consultancy service has been separately agreed. Making Use of Feedback: Establishments may use their internal reports to develop performance and training and to improve customer experience, products and services.
06 · Policies
Sector Comparison, Indicators and Annual Report
Sector Comparison: The report may include a comparison of the establishment's performance with general sector averages or indicators, provided that confidential information or the results of other establishments are not disclosed in a way that allows them to be identified. Performance Indicators: General performance indicators may be developed for each sector based on the results of entries and the available data, to help measure the development of quality and service levels from one cycle to the next. Annual Report: An annual report on the award may be issued, covering the results of the cycle, the winners, general indicators, trends and observations relating to the various sectors.
07 · Policies
Market Data and Research
Market Data: Aggregated and anonymised data may be used to prepare analyses and studies on service quality, customer experience and market trends. No Disclosure of Confidential Information: Public reports may not include confidential commercial or operational information belonging to a particular participant without its consent, unless disclosure is required by law. Use of Results in Studies: Aggregated results may be used for research and development, studies and the improvement of quality standards, subject to the protection of confidential information and personal data.
08 · Policies
Results Record and Validity
Results Record: A historical record of the results of previous cycles is maintained, including the names of winners, categories, ranks and years of winning. Historical Results: Previous results remain in the historical record even after the validity period of the winning title has expired. The appearance of an establishment in the record of previous winners does not mean that the award or ranking is still valid. Validity Period of the Result: The winning title and its associated badge are valid for use for one year only from the date the award is obtained. After the year has expired, the result becomes part of the establishment's historical record and is not considered a current ranking.
09 · Policies
Comparisons Between Cycles
Comparison of Annual Results: An establishment's results may be compared with the results of its previous entries in order to measure development and improvement, where the evaluation methodology allows a fair comparison between cycles. Change of Methodology: If the evaluation methodology or the weighting of criteria changes materially between one cycle and another, this must be taken into account when making historical comparisons. No Guarantee of Future Results: An establishment obtaining a rank in a given cycle does not guarantee that it will obtain the same rank, or any rank, in a subsequent cycle. Each cycle is subject to a new evaluation in accordance with the criteria and conditions approved for it.
10 · Policies
Correction and Withdrawal of Results
Correction of Results: If an error is discovered in a published result, the management is entitled to correct the result and update the related records and digital materials. Adjustment of Ranking: If an investigation, an appeal or the discovery of a violation leads to a change in one of the results, the ranking of the affected participants may be adjusted and updated results issued. Withdrawal of a Result: If an award or result is withdrawn, the official record is updated to reflect the decision, and a notice of correction may be published if the previous result had been publicly announced.
11 · Policies
Development of Reports
Development of Reports: The format and content of reports, performance indicators and comparison tools may be developed from one cycle to the next in a way that increases the value provided to participants and preserves the integrity and confidentiality of the evaluation process.
