01 · Governance
Article (1): Nature of the Award
Qatar Top Ten is an independent award and ranking that aims to evaluate and rank the best establishments, services and brands in the State of Qatar according to professional and objective standards based on quality, customer experience, innovation, sustainability and institutional performance. The Award is not a regulatory or governmental body, and does not constitute legal accreditation or a licence to practise any activity.
02 · Governance
Article (2): Objectives of the Award
The Award aims to: • Raise the quality of services in the State of Qatar. • Encourage positive competition between establishments. • Promote a culture of excellence. • Enable consumers to make decisions based on reliable information. • Support Qatar's vision of improving the quality of life and services. • Honour establishments that achieve the highest levels of performance.
03 · Governance
Article (3): Principles of the Award
The Award is founded on the following principles: • Independence. • Neutrality. • Transparency. • Integrity. • Fairness. • Professionalism. • Confidentiality. • Equality. • Verifiability. • Continuous improvement.
04 · Governance
Articles (4) and (5): Independence and Neutrality
Article (4): Independence The Award enjoys full independence in its evaluation processes, and no governmental, private, sponsoring or media body may interfere in its results or influence its decisions. Article (5): Neutrality All committees and parties working for the Award are committed to dealing with all participants on an equal footing, without any discrimination.
05 · Governance
Article (6): Intellectual Property
All guides, forms, evaluation mechanisms, logos, reports and scientific materials of the Award are the exclusive property of Qatar Top Ten, and may not be copied, used, reproduced or published without prior written consent.
06 · Governance
Article (7): Language
Arabic and English are adopted as the two official languages of the Award. In the event of any difference in interpretation, the English version shall prevail in international contracts, and the Arabic version shall prevail within the State of Qatar, unless otherwise stipulated.
07 · Governance
Powers of the Board of Trustees
The Board of Trustees exercises supreme oversight of the Award and is responsible for the following: • Approving the vision, mission and strategic plan. • Approving the evaluation criteria and their weightings. • Appointing the Chair and members of the Judging Committee. • Appointing the Audit and Integrity Committee. • Approving the final results before their announcement. • Deciding on exceptional cases. • Approving the financial regulations. • Approving sponsors and partners. • Approving new sectors and categories. • Approving the use of the Qatar Top Ten logo. • Approving the annual governance report. • Approving the annual integrity report. • Approving the annual performance report. • Reviewing the policies every year. • Issuing interpretative decisions on the Award's regulations.
08 · Governance
Policy on Protecting the Award's Reputation
In order to preserve the standing of Qatar Top Ten and the community's trust in it, all parties associated with the Award are committed to safeguarding its reputation and credibility. The Award may take appropriate action if any of the following is established: • Publishing misleading information about the Award. • Claiming to have won without obtaining official approval. • Using the Award's logo without a licence. • Misrepresenting the ranking results. • Impersonating a representative of the Award. • Publicly disparaging the Award with intent to harm it. • Forging certificates, official letters or letters of accreditation issued in the name of the Award. The Award is entitled, in accordance with the applicable regulations, to take the necessary legal action to demand the removal of the violations and compensation for the resulting damages.
09 · Governance
Official Name of the Award
The official name of the Award shall be: Qatar Top Ten The name may also be used in Arabic as: جائزة قطر توب تن The name covers all programmes, rankings, certificates and accreditations issued under this mark.
10 · Governance
Legal Nature
Qatar Top Ten is an independent platform for evaluation, ranking and accreditation, which aims to evaluate establishments, services, products and brands operating in the State of Qatar according to a professional methodology based on standards of quality, excellence, customer experience and institutional performance. The Award is not a governmental, regulatory or licensing body, nor does it replace any accreditation or licence issued by the competent authorities in the State of Qatar.
11 · Governance
Vision and Mission
Vision For Qatar Top Ten to become the most trusted reference for evaluating and ranking the quality of services, products and establishments in the State of Qatar, and to be the regional benchmark for institutional excellence and customer experience. Mission To promote a culture of excellence, quality and innovation by providing an independent, transparent and fair evaluation and ranking system that helps consumers make decisions based on reliable information and motivates establishments to continuously raise their performance.
12 · Governance
Goals
The Award aims to achieve the following: • Promoting a culture of quality and excellence across all sectors. • Encouraging positive competition between establishments. • Supporting continuous improvement in the level of services. • Honouring establishments that achieve the best levels of performance. • Providing a reliable reference for consumers when choosing services and products. • Supporting innovation, sustainability and social responsibility. • Contributing to raising the competitiveness of the national economy. • Showcasing outstanding models and encouraging the transfer of best practices. • Building a reference database to measure the development of the various sectors. • Consolidating the State of Qatar's position as a centre of excellence in service quality.
13 · Governance
Corporate Values
In all its work, Qatar Top Ten is founded on the following values: • Integrity. • Independence. • Transparency. • Fairness. • Neutrality. • Professionalism. • Innovation. • Reliability. • Responsibility. • Continuous improvement.
14 · Governance
Core Principles
The Award is committed to the following principles: First: Independence All evaluation work is carried out without any interference from participants, sponsors, partners or any external party. Second: Fairness The evaluation criteria are applied equally to all participants, without discrimination on the basis of the establishment's size, reputation, ownership, nationality or any other considerations. Third: Objectivity All decisions are based on clear and verifiable evidence and criteria, free from personal impressions. Fourth: Confidentiality All information, documents and evaluation results are confidential and may not be disclosed except in accordance with the approved policies. Fifth: Transparency The Award publishes its evaluation methodology, general criteria and working mechanisms in a way that strengthens public trust, while maintaining the confidentiality of participants' individual data. Sixth: Accountability All the Award's work is subject to review and audit, and any decision or procedure may be reviewed in accordance with the approved regulations.
15 · Governance
Scope of the Award's Work
The Award covers the evaluation and ranking of establishments and entities carrying out licensed activities within the State of Qatar, within the sectors and categories approved by the Board of Trustees. The Board of Trustees may add, merge or amend sectors and categories in line with market developments and the needs of the Award.
